Call Center Representative.

Introduction

We are looking for an analytical, results-driven back-end developer who will work with team members to troubleshoot and improve current back-end applications and processes. The Back-end Developer will use his or her understanding of programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems, and create a more seamless experience for users. You should have excellent communication, computer, and project management skills. To succeed as a backend developer, you should be focused on building a better, more efficient program and creating a better end-user experience. You should be knowledgeable, collaborative, and motivated.

Your Role and Responsibilities

The job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention. Additionally, a customer support agent is responsible for encouraging customers to purchase a product or service and educating them about the product. You are also expected to accurately process emails and fax communications with customers.

Cali Web Design requires that a candidate that is interested in the position has the following experience. If you meet these requirements feel free to submit your application and resume, we would love to take a look.

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• BSc in Information Technology or relevant diploma.

Required Technical and Professional Expertise

• Salesforce
• DocuSign
• Stripe Dashboard
• Online Ticketing Systems
• Proficient in Microsoft Office Suite or similar software.